ImageTranslate.ai Terms of Service - AI-powered image translation service. Read our terms governing use, including subscription, payment, cancellation, and content policies.

Terms of Service

Last updated: September 15, 2026

1. Acceptance of Terms

Welcome to ImageTranslate.ai ("ImageTranslate", "we", "us", or "our"). We are a company incorporated under the laws of the United States, with our registered address at 123 AI Innovation Way, San Francisco, CA 94105.

These Terms of Service ("Terms") govern your access to and use of our AI-powered image text translation service available at https://imagetranslator.tech (the "Service").

By creating an account, subscribing to any plan, purchasing credits, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

⚠️ Important: If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. Description of Service

ImageTranslate.ai provides an AI-powered platform that enables users to translate text within images while preserving original layout, font positions, and design quality. The Service is a cloud-based software-as-a-service (SaaS) product delivered over the Internet.

The Service uses third-party AI model providers, including Alibaba Cloud Qwen multimodal AI model, for text recognition and translation. The Service's performance and availability may be affected by these providers' operational status.

AI Output Disclaimer: AI-generated translations may contain inaccuracies or errors. You are responsible for reviewing and verifying output accuracy before relying on it.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

  • Notify us immediately at security@imagetranslator.tech if you discover unauthorized use
  • Do not share login credentials with any third party
  • Keep your registered email address current for billing and notifications

If you are registering on behalf of a company or organization, you confirm that you are authorized to bind that entity to this agreement.

4. Subscription Plans

We offer subscription plans to access the Service. Current plan details and pricing are available at https://imagetranslator.tech/pricing.

We reserve the right to modify plan features or introduce new plans at any time. Price changes will be communicated in accordance with Section 15.

5. Billing and Payment

5.1 Automatic Renewal Authorization

By providing a payment method and subscribing to a paid plan, you expressly authorize ImageTranslate.ai to charge your payment method on a recurring basis for the applicable subscription fees. This recurring authorization remains in effect until you cancel your subscription in accordance with Section 6.

Your subscription renews automatically at the end of each billing cycle unless cancelled. For annual subscriptions, we will send a renewal reminder before charging your payment method.

5.2 Payment Processing

All payment card data is processed by Waffo Pancake, our PCI-DSS compliant payment processor. We do not store your complete card number on our servers.

Your credit card statement will show the descriptor "IMGTRANSLATE*WAFFO" for transactions.

5.3 Taxes

Unless otherwise noted, prices displayed do not include applicable taxes (including VAT, GST, sales tax, etc.). Where required by law, we will collect and remit applicable taxes.

6. Cancellation Policy

You may cancel your subscription at any time through one of the following methods:

  • Online (Recommended): Account Settings → Subscription → Cancel Subscription
  • By Email: Send a cancellation request from your registered email to cancel@imagetranslator.tech

Cancellation takes effect immediately. We will send a confirmation email within 10 minutes.

After cancellation:

  • Your subscription remains active until the end of the current billing cycle
  • No further charges will be made after cancellation
  • Your account data will be retained for 90 days after cancellation, then deleted in accordance with our Privacy Policy

7. Refund Policy

7.1 General Policy

Due to the immediate delivery nature of our digital service, subscription fees are generally non-refundable, except in the following circumstances:

7.2 Eligible for Refund

  • New Subscriber 7-Day Guarantee: First-time subscribers may request a full refund within 7 days of first charge, provided usage does not exceed 10% of the plan quota
  • Duplicate Charges: Full refund for duplicate charges caused by billing errors
  • Verified Service Outage (72+ hours): Pro-rated refund or credit for extended outages caused by us
  • Statutory Rights: Refund rights under applicable law (e.g., EU/UK 14-day cooling-off period) are preserved

7.3 How to Request a Refund

Send refund requests to refunds@imagetranslator.tech with your account email, transaction ID, and reason for the request. We will confirm receipt within 2 business days and process eligible refunds within 5-10 business days.

7.4 Not Eligible for Refund

  • Fees for used subscription periods (except as specified in 7.2)
  • Annual subscription refund requests after 30 days from first purchase
  • Accounts closed due to violation of these Terms or Acceptable Use Policy

8. Billing Disputes

If you believe a charge was made in error, please contact us at billing@imagetranslator.tech before contacting your bank or card issuer. We are committed to responding within 2 business days and resolving confirmed billing errors within 5 business days.

9. AI Content and Intellectual Property

9.1 Ownership of Output

Subject to these Terms, AI content generated from your inputs ("Output Content") belongs to you. You may use Output Content for any lawful purpose permitted under Section 10.

9.2 Input Content License

By submitting content to the Service ("Input Content"), you grant ImageTranslate.ai a limited, non-exclusive license solely for the purpose of providing the Service to you. We will not use your Input Content for training AI models without your explicit consent.

9.3 Third-Party AI Model Dependency

The Service uses third-party AI model providers, including Alibaba Cloud Qwen. Output Content may be influenced by these providers' models. We do not guarantee specific output quality and are not responsible for content generated by third-party models.

9.4 AI Output Accuracy

AI-generated content may contain inaccuracies or errors. You are responsible for reviewing and verifying output accuracy before relying on it. Do not use AI output for legal, medical, financial, or other professional advice without independent verification.

10. Acceptable Use Policy

10.1 Permitted Uses

You may only use the Service for lawful purposes consistent with these Terms.

10.2 Prohibited Uses

You agree not to use the Service to:

  • Generate illegal, defamatory, harassing, or fraudulent content
  • Generate, distribute, or assist in creating deepfake content, including AI-synthesized audio, video, or images that impersonate real individuals or intend to mislead viewers about their source or authenticity
  • Generate content involving the sexualization of minors or content that violates child protection laws
  • Create malware, phishing content, or cyberattack tools
  • Infringe any third party's intellectual property or privacy rights
  • Bypass or interfere with the Service's security features
  • Resell or sublicense access rights without prior written approval
  • Violate any applicable law, regulation, or card network rules

10.3 AI-Specific Prohibitions

In addition to the above, given the AI nature of the Service, you specifically agree not to:

  • Use the Service's inputs, outputs, model responses, or any derivative data to train, fine-tune, benchmark, knowledge-distill, or otherwise develop any artificial intelligence or machine learning model that competes, directly or indirectly, with ImageTranslate.ai or its products
  • Large-scale systematic scraping, extraction, or collection of model outputs for any purpose beyond your authorized personal use
  • In contexts where it could cause harm, represent AI-generated content as the work of human professionals (such as licensed doctors, lawyers, or financial advisors)

11. Data, Privacy, and Security

Your use of the Service is governed by our Privacy Policy. Payment card data is processed exclusively by our PCI-DSS compliant payment processor, Waffo Pancake, and is not stored on our servers. Account data is retained for 90 days after cancellation, then deleted.

12. Disclaimer and Limitation of Liability

12.1 "As Is" Disclaimer

The Service is provided on an "as available" basis without any warranties, express or implied, including merchantability, fitness for a particular purpose, or AI output accuracy.

12.2 AI Content Disclaimer

⚠️ AI Content Disclaimer: The Service's AI output may be inaccurate, incomplete, or outdated. Do not use it for legal, medical, financial, or other professional advice. Always verify with a qualified professional before acting on AI-generated content.

12.3 Liability Cap

To the maximum extent permitted by applicable law, ImageTranslate.ai is not liable for any indirect, incidental, consequential, or punitive damages. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

13. Term and Termination

These Terms remain in effect for as long as you use the Service. We may suspend or terminate your account if you materially breach these Terms, engage in fraudulent activity, or are required by law. If we terminate for reasons not caused by your breach, we will pro-rate refund any prepaid, unused portion. You may delete your account at any time by contacting support@imagetranslator.tech.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States. Before initiating formal proceedings, please contact us at legal@imagetranslator.tech to attempt informal resolution.

15. General Provisions

We may update these Terms at any time. Material changes will be communicated at least 14 days in advance via email notification. Continued use constitutes acceptance of the revised Terms. If any provision is found invalid, the remaining provisions remain in full force.

16. Contact Us

For questions about these Terms or billing, contact us at:

ImageTranslate.ai · 123 AI Innovation Way, San Francisco, CA 94105 · https://imagetranslator.tech