ImageTranslate.ai Privacy Policy - Learn how we collect, use, and protect your personal information. We never sell your data and use secure payment processing via Waffo.

Privacy Policy

Last updated: September 15, 2026

1. Data Controller

The data controller for this Service is:

  • Company Name: ImageTranslate.ai
  • Registered Address: 123 AI Innovation Way, San Francisco, CA 94105, United States
  • Privacy Contact Email: privacy@imagetranslator.tech
  • Data Protection Officer: Not applicable at this time

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Email address, display name, password (encrypted)
  • Payment Information: Transaction amount, payment status. We do not store complete card numbers—card data is processed by our payment provider (see Section 5)
  • Communication Records: Emails, support tickets, and feedback you send to our support team
  • API Usage: Usage metrics for quota management (for API users)

2.2 Information We Collect Automatically

  • Device and Network: IP address, device model, operating system, browser type, timezone
  • Usage Behavior: Page views, feature usage, operation logs, session duration
  • Log Data: Request timestamps, error logs, performance data

3. How We Use Your Information

Purpose Legal Basis
Provide and maintain the ServiceContract performance
Billing and payment processingContract performance
Customer supportContract performance / Legitimate interest
Service notifications (billing, security, policy updates)Legitimate interest
Security and fraud preventionLegitimate interest
Product improvement and analyticsLegitimate interest
Legal complianceLegal obligation

We may aggregate or de-identify data for statistical analysis. Such data cannot be identified to a specific individual.

4. Cookie and Tracking Technologies

Type Purpose Can Be Disabled
Strictly NecessaryMaintain login, core functionalityNo
FunctionalLanguage preferences, personalized settingsYes
AnalyticsAnonymous usage statistics, product optimizationYes
MarketingTargeted advertising and performance measurementYes

You can adjust your preferences through your browser settings or our Cookie Preference Center.

5. Sharing and Disclosure of Personal Information

We do not sell your personal information, including as defined under applicable laws such as CCPA. We only share information in the following circumstances:

  • Service Providers: Cloud computing, payment processing, customer support, and analytics vendors, bound by confidentiality agreements. Payment card data is processed exclusively by our PCI-DSS compliant payment processor, Waffo Pancake, and is not stored on our servers.
  • Legal and Regulatory Requirements: When required by law, court order, or legitimate government request
  • Business Transactions: In the event of a merger, acquisition, or similar corporate transaction, with advance notice and protection obligations
  • With Your Consent: For any other purposes, only with your explicit prior consent

6. Data Security Measures

  • Transmission Encryption: TLS/HTTPS
  • Storage Security: Sensitive data such as passwords is encrypted or hashed
  • Access Controls: Principle of least privilege; employees sign confidentiality agreements
  • Regular Security Audits: Periodic vulnerability scanning and security assessments

In the event of a security incident affecting your rights, we will notify you within 72 hours of discovery, in accordance with applicable law. Please keep your account credentials secure and do not share them with others.

7. Data Retention Periods

Data Type Retention Period Upon Expiry
Account InformationWhile active; 2 years after account deletionDeleted or anonymized
Transaction Records7 years (tax and accounting obligations)Archived or deleted
Support Records3 yearsSecurely deleted
Security Audit Logs12 monthsSecurely deleted

8. Your Data Rights

To exercise the following rights, contact us at privacy@imagetranslator.tech. We will process requests within 30 calendar days.

Right Description
Right to KnowUnderstand what data we collect and how we use it
Right to AccessObtain a copy of your personal data
Right to RectificationCorrect inaccurate or incomplete information
Right to ErasureRequest deletion of data under specific conditions
Right to Restrict ProcessingPause data processing under specific conditions
Right to Data PortabilityReceive data in a machine-readable format
Right to ObjectObject to processing based on legitimate interest or marketing
Right to Withdraw ConsentWithdraw consent for processing based on consent

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority.

9. Marketing Communications and Opt-Out

With your consent, we may send marketing communications about our services via email, SMS, or in-app notifications. You can unsubscribe at any time by clicking the "unsubscribe" link in emails, disabling marketing notifications in your account settings, or contacting us. Opting out does not affect service-related notifications (such as billing, security alerts).

10. International Data Transfers

Our servers and partners may be located in the United States and Singapore. When data is transferred internationally, we protect it through:

  • Data Processing Agreements incorporating EU Standard Contractual Clauses (SCC)
  • Transfers only to recipients providing equivalent protection levels
  • Other safeguards such as adequacy decisions or Binding Corporate Rules

11. Children's Privacy

This Service is intended for users 18 years of age or older. We do not knowingly collect information from individuals under this age. If you believe your child has provided us with information, please contact us immediately at privacy@imagetranslator.tech, and we will promptly delete the information.

12. Third-Party Links and Services

This Service may contain links to third-party websites or integrate with third-party services. This Policy applies only to information we collect directly. We are not responsible for the data practices of third parties and recommend reviewing their policies before using their services.

13. Changes to This Policy

We may make significant changes to this Policy. We will notify you at least 15 days in advance via website announcement or your registered email, and update the "Last Updated" date at the top of this page. Continued use after the effective date constitutes acceptance of the revised Policy.

14. Contact Us

  • Privacy Contact Email: privacy@imagetranslator.tech
  • Customer Support Email: support@imagetranslator.tech
  • Company Name: ImageTranslate.ai
  • Mailing Address: 123 AI Innovation Way, San Francisco, CA 94105, United States
  • Service Hours: Monday to Friday, 09:00–18:00 Pacific Time (UTC-8)